Why can't I reply to a text message from a friend?

Chris0804
Explorer

‎29-12-2020 04:43 PM

Hi,

 

I am currently abroad on lockdown but can use my UK mobile to send and receive messages. This always works with the exception of one UK number. I can receive texts from this friend's number without a problem but when I try and send a message back it doesn't get delivered. Any ideas please?!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎29-12-2020 04:45 PM

@Chris0804   Can you call this number ok ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Chris0804
Explorer
In response to Chris_B

‎29-12-2020 04:55 PM

Hi there, I have tried calling and it says please check the number. 

It seems odd that I received the text with the number given though. 

Not sure what to do now!

0 Helpful
Leanne_T
EE Community Support Team
In response to Chris0804

‎30-12-2020 08:03 AM

Hi @Chris0804

 

Thanks for posting on the community.

 

Do you have the number saved in your phone contacts?

 

Can you text or call the number from another phone?

 

Leanne 🙂

0 Helpful