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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2660 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15587 Views
  • 51 replies
  • 65 Helpful

Returns Pack

Hi, I've recently upgraded my phone with EE from the S10+ to the S21 Ultra. As part of the deal, there was a trade-in option of which my previous phone would be valued at £350 when sent in.  I received my new phone on the 28th Jan, and was sent a mes...

Sending phone back within 14days

I have upgraded but no longer want the phone or contract and I have have put in a request to return the phone but have had no further instruction.

Trade in

I have recently upgraded my phone with a trade in and have still not received my trade in pack and the deadline is this weekend I have called bright star and been on hold for 1 and a half hours with no answer I can't afford to be charged 210 for not ...

Apple music

I have had Apple Music as a smart benefit with my contract . When I click on Apple Music and then joined through EE it just comes up with can’t connect or a blank screen.

Re returns

Hi I'm still waiting on my jiffy bag to return my device.  How long does this usually take.  

KieranM93 by Contributor
  • 426 Views
  • 1 replies
  • 0 Helpful

No service

I received a new SIM card yesterday as my old one stopped working on Friday. It has been over 24 hours since inserting my new SIM card and it still says ‘sim not provisioned’?? ive turned my device on and off again, I’ve checked my coverage, my phone...

Ella26 by Explorer
  • 593 Views
  • 4 replies
  • 3 Helpful

no returns pack

Hi I am still waiting for my returns pack and the dead line is at the end of the week 

howaj86 by Explorer
  • 466 Views
  • 3 replies
  • 0 Helpful

Replacement SIM card no verification

Hi, I have had to order a replacement sim as my phone has been lost. I have no other way of calling you as I live alone and this was my only way of calling. I requested for a new sim a few days ago but I have not received this or had any verification...

charitable donations or sponsorships

 Hello, Would anyone be able to direct me to the correct person/email/phone number who would deal with charitable donations or sponsorships within EE? Kind Regards Shane

srainey27 by Investigator
  • 882 Views
  • 3 replies
  • 0 Helpful

Data Add On

I have brought the unlimited data add on bundle for £25 however it has not yet started to work, I have restarted my phone thinking this would do the trick however I have had no luck in getting it activated. How long does it tend to take for the data ...

neeeqa94 by Explorer
  • 537 Views
  • 3 replies
  • 0 Helpful