Trade in

[Firemansplat]

I have recently upgraded my phone with a trade in and have still not received my trade in pack and the deadline is this weekend I have called bright star and been on hold for 1 and a half hours with no answer I can't afford to be charged 210 for not sending back 

[Katie_B]

Hello @Firemansplat. 

Thanks for coming to the community. 

I am sorry to hear that you have still not received your trade in pack. 

Please call bright star on 0208 732 3798 or email them on eeconsumer.uk@brightstar.com. 

Katie 🙂

[Firemansplat]

I have phoned multiple times with no answer and emailed twice I have to send phone back buy the 12th