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Sending phone back within 14days

amcgrath5
Explorer

‎08-02-2021 05:32 PM

I have upgraded but no longer want the phone or contract and I have have put in a request to return the phone but have had no further instruction.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎09-02-2021 08:28 AM - edited ‎09-02-2021 09:48 AM

Hi @amcgrath5

 

Welcome to the community.

 

How did you put through this request and how long ago was it?


Chris

0 Helpful
amcgrath5
Explorer
In response to Christopher_G

‎09-02-2021 09:14 AM

Hi Chris,

I followed the instruction on the sheet that came with the phone and I did
it on Friday or Saturday.

Many thanks

Amy
0 Helpful
Christopher_G
EE Community Support Team
In response to Christopher_G

‎09-02-2021 10:14 AM

It may be worth calling our Mobile Care team to make sure the request is going through, @amcgrath5.

 

Let us know how you get on.


Chris

0 Helpful