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Replacement SIM card no verification

Jodiet877
Visitor

‎08-02-2021 06:41 PM

Hi, I have had to order a replacement sim as my phone has been lost. I have no other way of calling you as I live alone and this was my only way of calling. I requested for a new sim a few days ago but I have not received this or had any verification, how can I ensure I get my replacement sim ASAP? I am unable to leave my home as I am shielding. 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎08-02-2021 07:02 PM

Hi @Jodiet877 


Replacement SIMs are usually sent out by standard Royal Mail post.

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎09-02-2021 07:51 AM

Hi @Jodiet877,

 

Welcome to the EE Community. 🙂

 

Please allow 2-5 working days for your SIM to arrive.

 

Thanks

 

James

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