The EE Community

Not receiving text messages

I haven't received a single text message since May 12th. I only realised this was the case when I needed a verification code sent to my mobile, and did not receive the text message. I asked my partner to send my a text message and that hasn't come th...

Still a dead after 6 months

Every time I login into the app, and that included today. I keep on finding the option to do a renewal on my Broadband. But as per usual when I try to find out what options are available. It times out with the same stuck record message, sorry, someth...

Identifying Mobile Devices connected to EE TV Pro box

Been meaning to ask this for some time but keep forgetting. We have two mobile phones with the EE TV app that are connected to our EE TV Pro box but the box identifies them both as Mobile Device. You can only pair or unpair a device but if I want to ...

Yes I can’t receive call nor text on my number

Discovery plus dropping sound after ads

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks 

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....

Viptalk01

Im trying to send “VIPTALK01” to 150 but its doesnt reply to me when I send that, however it works with every other command

Switch 2 delayed

Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking 

Netflix Re-activation keeps wanting to give me basic

So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...

can you send me a new sim card

Can you send me a new sim card, my phone is Uniwa, model V808GMod note: Personal details removed