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Community Activity
Port Forwarding and UPnP not working. Also getting "NAT: Strict" error messages.
I just upgraded to the 1620 Mbps package and set up my EE hub but I can't get UPnP or port forwarding to work. I read online that WiFi Enhancer can cause issues, but when I go into the EE app to disable it I just get "We couldn't load WiFi enhancer j...
Wrong Sim Deal
I have transferred a number to EE and it’s has been with EE less than 48hours, I went in store to do this. So I took out a £20 ultimate data sim deal but after realised it’s not a Business Sim so I lose some benefits of it being a not being a busines...
Juddering on streaming channels and live channels through EE TV Box Pro
Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi o...
Have I fallen for an OTP scam?
Today I rang 150 to enquire about the spend cap. I was advised by the male operator to increase it from nothing to £10. The operator said he could do it from his end.He sent me a SMS with a pin and asked me for the number. I gave him the number.I rec...
Website and App still not working
Three months on and still no working App or Website, tried everything even called and was called back twice by different depts. the up shot is your App and Website are not fit for purpose. each "customer service" idiot has a script and that's all the...
Resolved! Website error
It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...
Smart Wi Fi Pro
The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections. If I turn it off and on again it seems to pick up the signal. Certainly not what I thought I was paying for? Can anyone help please?
EE/BT engineers
my lord, when the engineer comes, he changes the hub and goes off without checking. Then it happens again, then I change the broadband cable, all worked. EE/BT engineers need to wait to see if it happens again after doing something.
Disconnect charge
This is a disgrace I was told there would be no disconnection charge to go to BT as advised by EE but just to check next week. The money has been taken out today leaving me 56 overdrawn
WiFi schedule not activating
I have set up some WiFi schedules for my kids, but they don't appear to be kicking in. Is there something else I should be doing?
