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Why do I see a open EE WiFi being shown
I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi.
No DynDNS and told we get a like for like service with a switch
Hi there. After now 17 calls, over 24 hours on the phone with EE, switching from BT to EE broadband I was told the EE service will be a like for like with BT. I asked if i can use my wifi extenders with the new EE hub, was told yes, then sold the h...
EE trying to get me to stop my OTS to get an extra months payment from myself
So, I was with BT and have been moved over to EE in the last few days. My current contract with BT/EE ends in August so I have decided to move over to Virgin Media, as they offer far better speeds at much less money. (40mb for £42 with BT Vs 500mb fo...
EE WiFi Pro Extender mis-reporting ethernet speeds
After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub w...
Website dreadful
Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...
Resolved! Cannot access plan details
I joined EE approximately a month ago. I’ve changed my broadband and phone to them. I can login to my account but that’s it. “There’s a problem getting your broadband details” I have spoken to EE about this and they all say the same thing that it’s a...
Resolved! Website error
It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...
The worst service provider website I've ever come across
Am I the only one utterly fed up with the EE website and app? Nothing works properly. Firstly it can be almost impossible to log in. The process of entering username, password and passcode can be completed but more often than not the process just tak...
eSIM
Someone has ordered a replacement eSIM on my EE account, any numbers for me to contact out of hours? My phone has been cut off due to whatever has happened so I cannot call or text from my phone! Not sure if a scam person called me or if it was EE!
So many problems since changing from BT to EE. Am I able to cancel contract?
I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no bet...
Latest from our Blog
Stream Mode with EE
When it’s time to kick back and catch up on your favourite show, the last thing you need is your WiFi connection putting on a glitchy performance. We launched WiFi Enhancer to help prioritise your con...
Everyone needs a squad
Growing up online isn’t always easy. Football gives girls the tools for life, making growing up with social media easier. It provides a network that can help teenage girls cope with the pressures of s...
Win £1000 off your EE bill with Samsung
We've teamed up with Samsung to give ten lucky winners £1000 EE bill credit. Something unmissable is coming Register your interest to hear exciting Samsung news coming soon and to enter the prize draw...
Do you or someone you know use a telecare alarm?
If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...
