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Replacement SIM card

Fuys08
Explorer

‎28-11-2021 01:29 PM

Hi,

 

I ordered a new SIM card for replacement last Tuesday. The system showed me the new card will be delivered within 2 days to my home. However, I haven't received it yet. Besides, I didn't receive any email that might inform me of the delivery. I didn't have any information about it. I just wondering if I ordered it successfully or not. Do I need to order another one?

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎28-11-2021 03:34 PM

Hi @Fuys08

 

I would suggest calling our Mobile Care team or pop into an EE Store to check the order.

 

Chris

Schockwave
Community Hero
Community Hero

‎28-11-2021 03:51 PM

@Fuys08 , that will also depend how quickly the post is, as it is usually delivered by second class post.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.