Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

lost access to original email for my ee account and have forgotten the password

harrisoneel
Investigator
Investigator

‎20-08-2020 05:09 PM

I am having trouble contacting anyone from EE. Their helpline only offers top ups. I cant access my old email as it has been deleted. I have my current mobile number associated with my account. I just need to access me ee so I can change my plan.

 

Could someone please advise, 

 

many thanks, 

 

harrison

0 Helpful
9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

‎20-08-2020 05:33 PM

  1. Do "Forgot pwd" using old email addy.
  2. Login with old email addy & change it to new email addy.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
harrisoneel
Investigator
Investigator
In response to XRaySpeX

‎20-08-2020 05:50 PM

the problem is that I dont have access to the old email address:(

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to harrisoneel

‎20-08-2020 08:05 PM

You don't need access to it, just to know what it is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
harrisoneel
Investigator
Investigator
In response to XRaySpeX

‎20-08-2020 09:15 PM

when using my old email and i click 'forgotten password' , it sends a reset password to to the old email. I can not access this old email

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to harrisoneel

‎20-08-2020 09:18 PM

Ah, OK. I thought it just sent a text to the mobile. You'll need to call CS to change your pwd.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
harrisoneel
Investigator
Investigator
In response to XRaySpeX

‎21-08-2020 09:10 AM

no worries, do you know the proper customer support number? when i phone the 07 and 150 numbers, they only give the option to top up and not actually to speak to a person

0 Helpful
Christopher_G
EE Community Support Team
In response to harrisoneel

‎21-08-2020 09:16 AM

Hi @harrisoneel.

 

You can find all of our contact information on the get in touch help page.

 

You can also call free through the My EE app.


Chris

0 Helpful
N_Lincoln
Visitor
In response to Christopher_G

‎28-11-2021 01:31 PM

My wife has the same problem. BT shut down her email in July and up until last week she could log in on her phone with Touch ID, then the app went wrong. She now can't log in to gift data to my account. We are thinking of cancelling and going to O2 instead, we can't go into a store because we both work 😞

0 Helpful
Christopher_G
EE Community Support Team
In response to N_Lincoln

‎28-11-2021 03:36 PM

Hi @N_Lincoln

 

Welcome to the community.

 

Has your wife tried speaking to our Mobile Care team? They should be able to help set her online account up again with a different email address.


Chris

0 Helpful