EE perks

[Sam19831]

Hi,

I am having a problem resetting a new password as I have forgotten it. I do the request link so I can reset it but I don't receive any emails with link but it says it have sent one. Tried this loads of times now. Anybody had this problem and how did you sort it? I am taking my Dad on Tuesday for a new phone and I am wanting to get a code.

Many thanks for your help.

[Leanne_T]

Hi @Sam19831

Thanks for coming to the community. 

Are you using your work or personal email address to receive the reset password email? 

Speak soon 🙂

Leanne.

[Sam19831]

I have tried both emails addresses.

Thanks

[Leanne_T]

Thanks for coming back to me @Sam19831 

Did you originally register with your work email address? 

Have you checked your junk/spam folder? 

Thanks 🙂

Leanne. 

[Sam19831]

Yes my work email,

I have checked my junk / spam folder.

I tried to reregister with the same emails and saying that email already registered.

How can I get this sorted. Can my account be closed and me register again or can someone sort this for me?

[Leanne_T]

Hi @Sam19831

To help you with the perk account, I have sent you a private message for some extra details. 

Thanks 🙂

Leanne.