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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Prepaid card not arriving

Hello, I've ordered a replacement sim for prepaid three times now and none have arrived. I've waited for 3 weeks all together now and my account is topped up. What else can I do for the sim card to arrive?

n33n by Investigator
  • 474 Views
  • 3 replies
  • 0 Helpful

Trade in pack

As part of my upgrade deal, I was able to trade in my old Samsung Galaxy S10 device for £350 when getting the new Samsung Galaxy S21 Ultra. I never received my trade in pack, and when I contacted Brightstar upon EE's suggestion they had no record of ...

amakinson by Investigator
  • 855 Views
  • 8 replies
  • 2 Helpful

Ordered a new tv

Ordered a new TV (Sony TV), after paying I was told it was out of stock, now EE refuse to change to another TV and refuse to refund me because it might come back into stock, I asked Pooja a floor supervisor on live chat why my order was taken if out ...

Orange4 by Explorer
  • 431 Views
  • 2 replies
  • 0 Helpful

Reactivating a cancelled number

Hello everyone, I have a problem which I am not sure how to deal with. I have recently cancelled my contract with ee, however when having a conversation about this with one of your specialists I was assured that I can still keep the number "alive" by...

olalaa09 by Investigator
  • 2315 Views
  • 5 replies
  • 1 Helpful

Unlock my phone

Hii I buy phone pay as you go in last year HUAWEI Y7 2019 so I want to unlock this divice please let me know.. 

Resolved! can you send me the puk 2 code

can you send me the puk 2 code enter a puk2 and puk1 said xxxxxxxxxxxx to both mobile phone these or the numbers xxxxxxxxxxx and xxxxxxxxxxx please thank you EE   [mod edit: please do not post personal information on the public board. Thanks!]

Activating sim card

I live in Spain, my phone was stolen a couple of weeks ago, i had my mother send me a new sim card but i cant activate it using the new phone, what is the solution? Is the issue that I'm abroad and can't activate the SIM as a result? Or can it be rem...