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Prepaid card not arriving

n33n
Investigator
Investigator

‎15-02-2021 12:50 PM

Hello,

 

I've ordered a replacement sim for prepaid three times now and none have arrived. I've waited for 3 weeks all together now and my account is topped up. What else can I do for the sim card to arrive?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-02-2021 01:50 PM

@n33n   How did you order ?  If you ordered online did you receive the text message that is sent to your sim.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
n33n
Investigator
Investigator
In response to Chris_B

‎15-02-2021 01:57 PM

I was on chat with an EE representative who advised me to order online. The previous SIM does not work anymore.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to n33n

‎15-02-2021 02:09 PM

@n33n   You have to call to order a replacement sim if your current on doesn’t work. EE send you a message if your ordering online to confirm it’s you that is ordering the sim obviously this can not happen if your sim isn’t working. It even states you need to call if your sim isn’t working on the online order form. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful