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SIM card NOT ARRIVED

RubesBlyth
Explorer

‎22-04-2021 11:48 AM

Hi there, I purchased an EE sim about a week ago and IT never arrived even though it said it did. I cant call the helpline because now I have no working phone or network. Please help me. 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎22-04-2021 01:39 PM

Hi @RubesBlyth

 

Thanks for coming to the community. 

 

SIM orders can take 2-5 working days to arrive and are delivered by Royal Mail. 

 

Was the SIM card on pay as you go or pay monthly? 

 

Thanks 🙂

 

Leanne.

0 Helpful
RubesBlyth
Explorer
In response to Leanne_T

‎22-04-2021 01:50 PM

It was pay monthly - the first payment has left my account and it has been more than 5 days 

0 Helpful
Leanne_T
EE Community Support Team
In response to RubesBlyth

‎22-04-2021 02:41 PM

Thanks @RubesBlyth

 

In this case, please get in touch with our Mobile Care team they will be able to get this looked into for you. All contact details can be found on our get in touch page. 

 

Thanks.

 

Leanne.

0 Helpful