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I tried to clone my old phone to the new one but it didnt work out.

benyke2003
Visitor

‎15-02-2021 09:55 AM - last edited on ‎15-02-2021 09:59 AM by EE Community Moderator

Hi I am really really frustrated with you people. I upgraded my phone to an S21 and i have not even started using. I tried to clone my old phone to the new one but it didnt work out. My S9 which is the old phone, it is difficult to remove the sim so i ordered a replacement sim which hasnt arrived yet, but you guys have blocked my old phone which is annoying. It says sim is not registered. My numbwer is xxxxxxxxxxx. I cant even call you to complain. Please get this sorted asap, thanks. I have a lot of calls that cannot get to me now because of this

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎15-02-2021 12:13 PM

Hi @benyke2003 

 

Did you use smart switch to transfer your data via the cable? This should work, what error message did you receive? 

 

As for your SIM if you ordered a new SIM your old one will be deactivated as you cannot have two Sims on the same account. 

 

Thanks



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