Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15514 Views
  • 51 replies
  • 65 Helpful

Resolved! Phone order

Hi I ordered yesterday morning an extra phone(iPhone 12) to add to my account as it’s for my son on contract.I had an email with a order number and saying an upfront fee for the phone would be taken on this day(yesterday)and it’s on my way and to wai...

Resolved! Smartwatch Sim in my Phone?

My phone contract is coming to an end and I'm still happy with the phone, so I won't be upgrading.  How ever I will need a sim only contract. Well, I've been wanting a smart watch for some time and I've noticed you can get sims with them with alot of...

Jacobg93 by Investigator
  • 1396 Views
  • 1 replies
  • 0 Helpful

North Pole Expedition

Hi there,  Would anyone be able to direct me to the relevant parties who may be able to discuss partnering with EE on my North Pole Expedition? Many thanks,Tom 

Resolved! Upgrade my phone

I upgraded my phone on the 18/02/2021. Upfront cost was £50 this wasnt taken from my bank account. I then go to track my order and it says sorry we cannot help you. What do I do? i also have an email saying thank you for your order we will sort this ...

S21 Ultra Gaming Unleashed

Not had gaming unleashed code, received S21 Ultra on the 29th, waited more than 14 days and no code as yet. 

AWelburn by Investigator
  • 906 Views
  • 4 replies
  • 1 Helpful

Upgrade problems including lost phone number

I tried to upgrade to a new phone via the EE app. I selected the Upgrade option in the Menu and selected the phone/plan I wanted from the All Phones list. I had to call the sales team the next day to confirm the order so it could be processed. While ...

DanielBu by Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

Return of Mistakenly-Bought Phone

Hi can someone advise please.. I mistakenly bought another phone instead of upgrading my existing (EE) one recently. The guys at EE Newcastle support managed to unpick what had happened (I thought I'd just upgraded after my old phone's contract had f...

AndyStevo by Contributor
  • 632 Views
  • 4 replies
  • 1 Helpful

Unlock

Hi,  i upgraded my iPhone 7 in January. I’m wanting to pass it on, but always told people it was locked. Iv just put the imei number in this form to fill out and it says the device is already unlocked? im confused? Haha. 

Harley23 by Explorer
  • 570 Views
  • 4 replies
  • 1 Helpful

Upgrade

Hi, on 12 February I have order an iPhone 12 pro max as on my ee app I was eligible for upgrade. Now when I log in on the site its appearing your not eligible for upgrade. When I use my tracking number it says awaiting approval. lm so confused becous...

ValAng by Visitor
  • 453 Views
  • 1 replies
  • 1 Helpful