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Upgrade

ValAng
Visitor

‎19-02-2021 09:37 AM

Hi, on 12 February I have order an iPhone 12 pro max as on my ee app I was eligible for upgrade. Now when I log in on the site its appearing your not eligible for upgrade. When I use my tracking number it says awaiting approval. lm so confused becouse on December I made a contract in one of your stores and  your colleague ensure me that after 3 months I can get whatever device I want without giving any upfront. This is why I did the contract at the end. I'm waiting for an answer kind regards.

0 Helpful
1 REPLY 1
BrendonH
Community Hero
Community Hero

‎19-02-2021 09:44 AM

It states you can't upgrade because you have already processed an upgrade.

 

If it hasn't been approved yet I recommend calling EE and seeing what is happening


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below