Hi, on 12 February I have order an iPhone 12 pro max as on my ee app I was eligible for upgrade. Now when I log in on the site its appearing your not eligible for upgrade. When I use my tracking number it says awaiting approval. lm so confused becouse on December I made a contract in one of your stores and your colleague ensure me that after 3 months I can get whatever device I want without giving any upfront. This is why I did the contract at the end. I'm waiting for an answer kind regards.
