Hi can someone advise please..
I mistakenly bought another phone instead of upgrading my existing (EE) one recently. The guys at EE Newcastle support managed to unpick what had happened (I thought I'd just upgraded after my old phone's contract had finished) and managed to cancel the mis-bought phone and upgrade my old deal as I'd initially wanted.
As such I now have two identical Sony L4 phones in the house:
1. The one I mis-bought (The guys in Newscastle said they's "send a Jiffy envelope" to ensure it's safe return but this hads't happened yet).
2. And the upgraded phone I wanted initially (which is all fine now).
I've since sent two emails to the EE channel returns address supplied on paperwork with the phone. In both cases they've clearly been recieved and I've had an automated mail from EE saying they would attend to my enquiry withion '48 hours'. It's been a number of days since I first emailed now though and I've heard exactly nothing back unfortunately.
My initial good experiences of EE's support is swiftly being offset by the lack of promised Jiffy envelope (it's now a week or so after I was promised this, beyond 14 days) and the lack of replies to my returns emails..
Could someone assist or advise here please as I simply wish just to return the mis-bought phone.
Thanks, Andy
