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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2649 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15521 Views
  • 51 replies
  • 65 Helpful

More than 6 boosts

My EE app says you can only have a maximum of 6 boosts. I have had the same £10 everything pack since 2015 and so far have accumulated 21 data boosts over the years. Does this mean that only 6 of my 21 data boosts can be used? Have EE made a mistake ...

New Broadband

I’m trying to arrange new broadband through EE but once I’ve added it to my basket it keeps taking me to a page saying I need to link my broadband or mobile account. I don’t have one yet as I’m trying to set up a new broadband account.

Firmware upgrade

Anybody else had a Firmware upgrade  dated 5-12-20 EE Smarthub Firmware updated: 5-Dec-2020   Firmware version:v0.06.01.08190-EEPreviously =Downstream sync speed: 29.56Mbps  Actual download speed 25-26MbpsAfter Firmware downgrade.Downstream sync spee...

MrAngree by Established Contributor
  • 3330 Views
  • 18 replies
  • 2 Helpful

Pack

Hi, I recently purchased a SIM card and have set it up all correctly, linked my number etc, and now it’s saying I need to call text or browse, I called someone but the pack still hasn’t activated, I’m so confused

Complaints procedure roadmap.

Could anyone please tell me what the EE complaints handling process is. from the time a complaint is made to how outcomes are delivered. I have recently made a complaint and was told firstly we are looking into it and then next communication via emai...

Darkmagi by Visitor
  • 783 Views
  • 1 replies
  • 2 Helpful

Phoned up to cancel, but number transfer has gone through

I paid £15 for a pay and go sim card. I wasn't happy with the with the value for money so I rang up to cancel it within 2 days of receiving it. The agent said that the order was cancelled and I would receive a refund and that I didn't need to return ...

RafaB by Investigator
  • 396 Views
  • 1 replies
  • 0 Helpful

EE5G LTE Router not connecting to SMTP Email Server

We use a Hikvision CCTV System and since changing from Fibre (FTTP) connection to the new  4G/5G LTE EE5G router we are getting a SMTP connection error when the 'motion detect' is activated, (it send me a confirmation email with a image). - the live ...

PConners by Investigator
  • 1367 Views
  • 9 replies
  • 1 Helpful

Do i have a second line or not??

Bear with me, this could get confusing!  I'm due for an upgrade,  i didnt want or need a new phone so opted for a sim only 24m contract.  All sorted there. No issues. However, i thought instead of a new phone I'd like the new galaxy watch 4g. Ordered...

Lia101 by Investigator
  • 371 Views
  • 1 replies
  • 0 Helpful