Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15505 Views
  • 51 replies
  • 65 Helpful

EE must fix BUFFERBLOAT issue now for all Brightbox users

Let's talk Bufferbloat.  Bufferbloat is basically an industry wide issue that generates massive latency (network lag) under specific usage conditions that are very casual to most home users, such as uploading medium and large size files. Yes, bufferb...

myeeid by Investigator
  • 2796 Views
  • 16 replies
  • 5 Helpful

Resolved! Topup

Hi,I am top up my phone with a voucher, when i try to get a pack10 (4Go...) I receive a message: (thanks - you've purchase a new packwe've taken £0.00 from you credit...you have now £10 credit)please help me to sort out this issue 

Han26 by Explorer
  • 1376 Views
  • 3 replies
  • 2 Helpful

Paying my bill

For next bill I go over slightly in terms of charges . Therefore I able to pay some of bill on a card and the rest taken from usually direct debit 

Mickhull by Visitor
  • 840 Views
  • 4 replies
  • 1 Helpful

Re: Temporary Number won’t go away

I, too, am having this problem. I've gone through the stages suggested in the previous posts but it keeps reverting back to the temporary number. Could you please help?  

Slow Broadband Again

Hi I am not getting the minimum broadband that is in my contract. I am supposed to be getting a minimum fibre download speed of 27.9 Mb/Sec but the BTW Performance Tester is saying it is 2.5Mb/Sec through the wifi (it is the same on other devices) He...

DuncanW by Investigator
  • 701 Views
  • 8 replies
  • 2 Helpful

Resolved! EE Pay as You Go Data only SIM

I have an EE Pay as you go data only sim 4G for use in a mobile Wifi hub. How many devices can I connect to it at the same time?Thanks in advanceDollyD 

DollyD by Explorer
  • 1815 Views
  • 5 replies
  • 2 Helpful

Upgrade online sending old phone back for trade in

Hi I have ordered an upgrade with trade in of my old device when I asked about this in one of your stores I was told I wouldn't have to return my current phone until I recieved my new phone however I have recieved an email saying that I have until 26...

Fi15 by Investigator
  • 1051 Views
  • 1 replies
  • 0 Helpful

Resolved! Cancelling recurring add-on for family member

I am the account holder for both mine and my husband's mobiles. He added a recurring add-on to his phone but can't cancel it himself because he doesn't own the account. However, when I go into the account and the add-on section, it only lists my add-...

No minutes left after 4 days

I topped up £15 on the 8th june to get unlimited calls for 30 days. 4 days later I can't make a call saying no minutes left to make a call? Can someone help me with this please.   Kind regards xxxxxxxx xxxxxxxx   [mod edit: please do not post persona...

LDC81 by Visitor
  • 407 Views
  • 1 replies
  • 1 Helpful