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13-06-2021 05:10 PM
Hi,
I am top up my phone with a voucher, when i try to get a pack10 (4Go...) I receive a message: (thanks - you've purchase a new pack
we've taken £0.00 from you credit...
you have now £10 credit)
please help me to sort out this issue
Solved! See the answer below or view the solution in context.
13-06-2021 06:42 PM
Where are you? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.
13-06-2021 05:25 PM
@Han26 : What does texting AL to 150 from it fully report verbatim (it is free)?
13-06-2021 05:56 PM
13-06-2021 06:42 PM
Where are you? Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.