Re: Temporary Number won’t go away

Jennifer1967
Investigator
Investigator

I, too, am having this problem. I've gone through the stages suggested in the previous posts but it keeps reverting back to the temporary number. Could you please help? 

 

10 REPLIES 10
James_B
EE Community Manager
EE Community Manager

Hi @Jennifer1967,

 

Welcome to the EE Community. 🙂

 

When did your number transfer complete?

 

James

Morning James

Thanks for the speedy reply. I transferred yesterday. 

Jennifer

 

Sorry, forgot to @ you @James_B 

James_B
EE Community Manager
EE Community Manager

Hi @Jennifer1967,

 

As your number transfer has only completed recently, I'd recommend trying the process again after 24 hours. Please let us know if it still isn't working.

 

Thanks

 

James

Ok thanks @James_B . So should my number meanwhile show as the temp number in settings: phone? I can have both numbers on iMessage but only one on phone. I want to make sure I'm selecting the correct one so that the transfer goes through smoothly. thanks. 

James_B
EE Community Manager
EE Community Manager

Hi @Jennifer1967,

 

Yes, just until your number transfer has finished in the background. You can keep trying the steps in the solution to this thread periodically until it updates.

 

James

Morning @James_B  Gone through the steps outline above multiple times and each time I switch the phone back on it reverts to the temporary number. As it's now been well over 24 hours since I transferred the date, could you please suggest an alternative fix so that I can use the phone? thanks. Jennifer

 

James_B
EE Community Manager
EE Community Manager

Hi @Jennifer1967,

 

I'm sorry to hear this hasn't been resolved yet. Please get in touch on 150 so our Tech Gurus can help.

 

James

Chris_B
EE Community Star
EE Community Star

@Jennifer1967  Have you just moved to EE from a different network?  If you did when was this as number ports don’t happen over the weekend. 

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