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Cancelling recurring add-on for family member

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PinkWelephant
Visitor

‎13-06-2021 05:26 AM

I am the account holder for both mine and my husband's mobiles. He added a recurring add-on to his phone but can't cancel it himself because he doesn't own the account. However, when I go into the account and the add-on section, it only lists my add-ons not his...anyone know how I can cancel his add-on without having to call in?!

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XRaySpeX
EE Community Star
EE Community Star

‎13-06-2021 05:55 AM

It needs to be done by texting from the device itself. For a 1GB UK recurring data add-on text STOP 1GB ADD-ON to 150 and so on. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎13-06-2021 05:55 AM

It needs to be done by texting from the device itself. For a 1GB UK recurring data add-on text STOP 1GB ADD-ON to 150 and so on. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎13-06-2021 08:24 AM

@PinkWelephant   Just to add the add-ons you see on your account are your add-ons for your number.  You need to change to the other device on your account to see add-ons for that device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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