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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Resolved! EE need more information

Good afternoon, I have upgraded my sim only plan and received a confirmation email however I have now received an email that they need more information from me. Is there any indication what this could be? I have been an EE customer for over 11 years....

New Sim Works In Old Phone but not in New Phone

New sim activated and tried in new phone (iPhone 12 Pro Max), no signal showing. I restarted the phone multiple times, tried restoring network settings like was suggested on another thread, and it still didn't work. I switched the new sim back into m...

rachkn98 by Visitor
  • 935 Views
  • 2 replies
  • 4 Helpful

ee atore

I'm trying to add product to plan but ee store is saying the store is unavailable. does anyone know why this is. thanks 

Email address for EE

Is there an email address for EE customer services? I am awaiting a new SIM card so can’t call and also want to track my new phone that should be delivered today but I have had no updates. 

Dpd

Anyone else been lied to by DPD? I've waited in all day, had a delayed message 3 hours before slot, then a photo of a street across town and a sorry we missed you. I really despise being lied at!!! @DPD 

Dsl1 by Visitor
  • 433 Views
  • 2 replies
  • 0 Helpful

Bad signal on Samsung devices

This thread is to make people aware that some Samsung devices will have issues with signal indoors. I have been in touch with ee about this a few times and I’m now facing £500 bill for cancelling the contract early. The issue is that I’m not able to ...

Adibat by Investigator
  • 4392 Views
  • 18 replies
  • 8 Helpful

My old sim

I haven’t used my EE sim number for about a year as I only use it on a tracker. I just put a fiver on it and it doesn’t work. Any idea why?  TIA

Unable to understand the fraud

Me and my husband bought twp new ee sim cards with 40 GB date and free unlimited mintues,worth of 30 pounds each from heathrow airport, but looks like we don't have any data or free mintues other than 20 pounds balance. Helpline runs in pre selected ...

Barza by Investigator
  • 1323 Views
  • 12 replies
  • 4 Helpful

No Caller ID

I changed from an Ee contract to a pay as you go pack a couple of days ago and since the change all calls are being displayed as No Caller ID so I don’t know who is calling me. I contacted EE support but they weren’t able to help. Does anyone know ho...

Fionas66 by Explorer
  • 4474 Views
  • 8 replies
  • 3 Helpful