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My old sim

alanbythesea
Visitor

‎22-06-2021 07:20 PM

I haven’t used my EE sim number for about a year as I only use it on a tracker. I just put a fiver on it and it doesn’t work. Any idea why?  TIA

0 Helpful
2 REPLIES 2
EssexBoyEE
Ace Contributor
Ace Contributor

‎22-06-2021 07:44 PM - edited ‎22-06-2021 07:45 PM

Sounds like it has expired.

 

PAYG SIM need to make a chargeable call or text within any 6 month period  otherwise they expire and the Number gets put back in the System to be reused.

 

You could try ringing 150  regarding your recent Top Up.

XRaySpeX
EE Community Star
EE Community Star

‎22-06-2021 07:46 PM

If it's a PAYG SIM, you've lost it. You needed to have made a chargeable action on it within every 6 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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