I changed from an Ee contract to a pay as you go pack a couple of days ago and since the change all calls are being displayed as No Caller ID so I don’t know who is calling me. I contacted EE support but they weren’t able to help. Does anyone know how to resolve this? Thanks.
@Fionas66 delete a contact from your phone then re-enter it then get that contact to call you and see what happens. This can obviously be landline that you are near so you can call yourself.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
He said he was going to check a couple of things and would phone me back but didn’t. He didn’t seem to know what to do to resolve the problem as he suggested that I go into settings on my iPhone and turn off/on caller ID but that only applies to the call I make obviously.
It registers the ID details of the calls I make but none that I receive. I’m hating not knowing who is calling!!
Exactly the same problem here. Converted contract sim to payg and all incoming calls are 'no caller ID' iPhone 8. Contacts are still in app and I can call them from their name fine. Only a problem when they call me.
OK. So it's working. They have apparently refreshed/reset the payg changeover /set up on the account. They said this would take up to 24 hours. But immediately had a text 'we've updated some of your network settings please restart and it works. ??
Just to note I had already reset the network settings and rebooted from the general/reset network setting menu. (This may have forced a network update to come through too which may be what fixed it. But it didn't work until I received the text which was after the call) it was certainly not a phone/contact issue.
