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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2651 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15561 Views
  • 51 replies
  • 65 Helpful

Resolved! 4G Coverage

I’ve been a customer longer than EE have been around. Always stuck with EE for their strong coverage in Hertfordshire area, but the last 6 months or so it’s been shockingly bad if not disgraceful. A lot of the time only getting 3G or less, drops call...

Tommo1906 by Investigator
  • 1553 Views
  • 5 replies
  • 1 Helpful

New Sim

Hi, I recently ordered a new sim card this week and I put the new sim into my phone, I then went to create an account on EE but on the final step it seems not to register or recognise the new number that the EE gave me, not only that but it seems the...

Fathima19 by Investigator
  • 556 Views
  • 9 replies
  • 1 Helpful

Resolved! Handset exchange

I got a Samsung S20 fe latest year and so did my wife, I havent used mines as I don't like it ( saw the wife using hers and didn't like where the new buttons were situated ) since I havent used mines ( still in the box ) is it possible to change the ...

Trade in offer brightstar

I sent my old phone back on the trade in samsung any condition offer, and have special delivery saying it has been delivered. My cut off according to text is 12th July. How long does it take brightstar to confirm receipt of receiving my phone

8can0 by Explorer
  • 413 Views
  • 2 replies
  • 1 Helpful

Resolved! Trade in

I sent email to EE Brightstar to confirm receipt of phone as part of a trade in deal for a new S21+. They have come back to confirm receipt and a value that their records show I have "accepted". There has been no previous communication on any value o...

Camacl by Investigator
  • 1294 Views
  • 2 replies
  • 1 Helpful

Unlocking mifi box

I have today recived my text with the unlocking code, but unsure how im ment to do this on the wifi box? I have gone onto the admin settings but it doesnt give me anywhere to type the code in to unlock it? Any help would be appreciated.

Can't add number to my EE

Got a pay as you go SIM, trying to set it up, but when I use either the app or the online account, it says "Sorry, we don't recognize this number" and to call 150, but I can't even call 150 as it won't let me use the sim 

Resolved! statement

Where I find my statements?

lehpak33 by Visitor
  • 1392 Views
  • 1 replies
  • 1 Helpful

EE Pack and Sim Card not working in TP Link M7450

I purchased an EE PAYG Pack in order to have access to the best 4G signal to be able to Live Stream fitness classes. The Sim card works fine in my iPhone XR. However, rather than have to keep swapping the SIM cards all the time, I purchased a TP Link...

JazzKeri by Explorer
  • 2322 Views
  • 5 replies
  • 0 Helpful