Trade in offer brightstar

8can0
Explorer

I sent my old phone back on the trade in samsung any condition offer, and have special delivery saying it has been delivered. My cut off according to text is 12th July. How long does it take brightstar to confirm receipt of receiving my phone

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@8can0  It’ll get confirmed tomorrow/day after.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks @Chris_B was just concerned as had got my special delivery confirmation but had seen other messages of people not getting confirmations or any assistance from brightstar. Do not want to then get messages about missing trade in date