Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrade to IPhone 13 Pro

MeganRees
Visitor

‎11-12-2021 03:22 PM

Hi,

 

I’ve been made an offer on the app to upgrade to a new iPhone 13 Pro Max and to cancel out my upgrade fee if I trade in a “good working condition” IPhone. I have an IPhone 11 with you now but I’m just wondering what classifies a “good working condition” iPhone? As all I can find online is the classification of a “Full working condition” of which my iPhone 11 does not meet the needs of, due to it having a small crack in the screen and a tiny chip underneath the speaker at the bottom of the phone.

 

Any help with this would be great. Thank you.

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎11-12-2021 04:04 PM

@MeganRees   The device being broken in that way is not considered full working condition.    Scuffs and scratches are ok but a broken screen isn’t.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful