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Trade in offer

Baldymatt
Investigator
Investigator

‎02-12-2021 05:26 PM

I have been given an offer for trade in through the app to upgrade now. When I click the link to the store there is nowhere to say this would be a trade in deal and is trying to charge me for the upgrade.

 

Also I am currently on iPhone but I am looking at changing to Samsung is this possible on this deal as I called the 150 number and they have said that it has to be iPhone?

0 Helpful
3 REPLIES 3
Baldymatt
Investigator
Investigator

‎02-12-2021 06:01 PM

E03DB6AB-F88A-4DE5-A73B-D5C5DE369E75.png

 

69D7A16E-0C95-42B5-A11A-3AD86D8EF5E5.jpeg

Here are some images just in case. It may be a trade in deal but can’t seem to get anywhere 

0 Helpful
Katie_B
EE Community Support Team
In response to Baldymatt

‎03-12-2021 07:57 AM

Hello @Baldymatt. 

 

Thanks for coming to the community. 

 

Was it our upgrades team you spoke with?

 

Have you tried choosing an iPhone online to see if the fee removes?

 

Speak soon,

 

Katie.

0 Helpful
Baldymatt
Investigator
Investigator
In response to Katie_B

‎03-12-2021 08:21 AM

Thank you for the response

 

i have managed to get it to work now but for iPhone only.

 

is this a like for like swap (iPhone for iPhone) as I am wanting to move away so wanted to look at other options 

0 Helpful