Trade in offer
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02-12-2021 05:26 PM
I have been given an offer for trade in through the app to upgrade now. When I click the link to the store there is nowhere to say this would be a trade in deal and is trying to charge me for the upgrade.
Also I am currently on iPhone but I am looking at changing to Samsung is this possible on this deal as I called the 150 number and they have said that it has to be iPhone?
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02-12-2021 06:01 PM
Here are some images just in case. It may be a trade in deal but can’t seem to get anywhere
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03-12-2021 07:57 AM
Hello @Baldymatt.
Thanks for coming to the community.
Was it our upgrades team you spoke with?
Have you tried choosing an iPhone online to see if the fee removes?
Speak soon,
Katie.
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03-12-2021 08:21 AM
Thank you for the response
i have managed to get it to work now but for iPhone only.
is this a like for like swap (iPhone for iPhone) as I am wanting to move away so wanted to look at other options
