Can't add number to my EE

[KrisBell26]

Got a pay as you go SIM, trying to set it up, but when I use either the app or the online account, it says "Sorry, we don't recognize this number" and to call 150, but I can't even call 150 as it won't let me use the sim 

[James_B]

Hi @KrisBell26,

Welcome to the EE Community. 🙂

Have you topped up and purchased a pay as you go pack?

Are you in the UK?

James