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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2856 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15993 Views
  • 51 replies
  • 65 Helpful

Apple Music Smart Benefit not working on temp phone

Hi. I am currently using a replacement handset (Huawei Mate Pro) due to dropping mine over the weekend. I tried to put Apple Music back on it but when it goes to verify me via text it says I have no subscription. I've been to CS the past 2 days who h...

bpants by Investigator
  • 842 Views
  • 4 replies
  • 0 Helpful

Resolved! Moving to Au

I'm moving to Australia soon and want some advice on my EE sim card / number. I currently pay £10 for a pay monthly sim with EE. IN Australia I intend to get a sim and new number with a provider there. However, I would like to keep my UK number for w...

hannahvs by Visitor
  • 1774 Views
  • 1 replies
  • 1 Helpful

Resolved! Trade in delivered by royal mail but nothing from brightstar

Hi I sent my phone back for trade in and sent this via Royal Mail Special Delivery as it was for the samsung £650 trade in offer, they received my package on the 23rd but I have heard nothing from them. I am concerned that I will be billed the £650 o...

anon121 by Investigator
  • 1898 Views
  • 12 replies
  • 2 Helpful

Missold contract

I went into store today to upgrade my phone. I was told my phone would be £35 a month and that for an extra £3 a month I could get a tablet on contract. Super I thought! However on looking my phone is actually only £25 a month and therefore I'm payin...

Amyb85 by Investigator
  • 3729 Views
  • 24 replies
  • 7 Helpful

Delivery of upgrade

Hi,  I upgraded my phone on the 12th I received an email saying your order is on its way, but I’ve not received any tracking information at all. 

Cww_95 by Investigator
  • 473 Views
  • 5 replies
  • 0 Helpful

Top up credit card payment form expiration date

Good day, I cannot input correctly the expiration date of my credit card on the top-up payment form because the drop down selection is only up to 2028 while my card expires on 2029. I tried selecting 2028 but the transaction failed. Thanks for the su...

kaloy by Investigator
  • 523 Views
  • 6 replies
  • 0 Helpful