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Apple Music Smart Benefit not working on temp phone

bpants
Investigator
Investigator

‎17-08-2021 09:32 AM

Hi.

 

I am currently using a replacement handset (Huawei Mate Pro) due to dropping mine over the weekend. I tried to put Apple Music back on it but when it goes to verify me via text it says I have no subscription. I've been to CS the past 2 days who have either refreshed it and/or took away smart benefit and added it back on. Neither of these things have worked.

 

Is the issue with Apple?

 

Thanks

BP

0 Helpful
4 REPLIES 4
bpants
Investigator
Investigator

‎17-08-2021 09:45 AM

Found this topic by searching Google, if anyone can help it would be greatly appreciated. CS haven't been able to sort it.

 

--------------

 

Hi.

 

I am currently using a replacement handset (Huawei Mate Pro) due to dropping mine over the weekend. I tried to put Apple Music back on it but when it goes to verify me via text it says I have no subscription. I've been to CS the past 2 days who have either refreshed it and/or took away smart benefit and added it back on. Neither of these things have worked.

 

Is the issue with Apple?

 

Thanks

BP

0 Helpful
Christopher_G
EE Community Support Team

‎17-08-2021 12:00 PM

Hi @bpants

 

Is it possible that you used a different email address to register for Apple Music?

 

Does it send the text message or do you get the error message afterwards?

 

Chris

0 Helpful
bpants
Investigator
Investigator
In response to Christopher_G

‎17-08-2021 12:50 PM

From memory I just clicked on a link and it has used my EE number as my Apple ID. I spoke to Apple and i've now changed that to my EE email address.

 

I open Apple Music, state I am a member through EE, then a message states it is sending me a code to my number...then nothing. I have tried entering the number in various formats (07, using 44 etc) and nothing.

 

Apple are adamant the issue is with EE. I had no issues on my previous handset.

0 Helpful
Christopher_G
EE Community Support Team
In response to bpants

‎17-08-2021 03:29 PM

OK, thanks @bpants

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.

 

Thanks


Chris

0 Helpful