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EE email can’t call lm outside the country

Diya2016
Visitor

‎17-08-2021 10:32 AM

Lost my SIM card, I’m abroad I can’t call ee. Only can email them, what’s them email address. I can’t find it

0 Helpful
3 REPLIES 3
bristolian
Legend
Legend

‎17-08-2021 10:37 AM

Hi @Diya2016 

 

Welcome to the EE community

 

There is no customer service email address. If you have access to another phone, you can call EE on +44 7953 966250

 

Otherwise, if you're able to use a web-calling app such as Skype, you can call on +44 800 0798586

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎17-08-2021 10:39 AM

EE provides no email contact. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎17-08-2021 10:39 AM

Hi @Diya2016

 

Thanks for coming to the community. 

 

Sorry we have no email address, you would need to call us from another phone to report the SIM card as lost and get the SIM blocked.

 

If you have a pay monthly account, you can log into your My EE account online and a chat option will show for you if an agent is available. 

 

Thanks. 

 

Leanne.

0 Helpful