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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2649 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15520 Views
  • 51 replies
  • 65 Helpful

upgrade

Hi I placed an order on the 18/09/2021 for an early upgrade the payment has been taken and i have received an email saying you have received my order and its being processed but i have heard nothing since when i enter the order number into your track...

Samsung Book

Hi I ordered a Samsung Galaxy Book and it was out of stock "awaiting confirmation". It is now showing back in stock when I visit the online shop but my order is still showing "back ordered" and "awaiting confirmation". How do I make sure my order is ...

Resolved! End of pack msg warning of charges

Have changed to a different monthly pack, £10 taken at time of requesting change. The new pack appears to have started ok. However received msg warning of charges due to old pack ending and have not received msg informing of new pack starting. Hope t...

Mobile WiFi less than 0.5mps

Live on a boat and use EE mobile WiFi for everything inc. work. Used to get between 4 & 5 mps download, now less than 0.5mps, anyone else have this annoying issue?

CarmenB72 by Investigator
  • 490 Views
  • 4 replies
  • 1 Helpful

Contacting someone higher up in EE customer services

Hi, I wondered if anyone has any tips for contacting someone who has actual power to do things in EE when contacting EE? I'll explain why, I recently upgraded my account and in the process EE have managed to make two accounts instead of upgrading one...

Marc-TW by Contributor
  • 437 Views
  • 4 replies
  • 0 Helpful

Upgrade discount, Friends ad Family

I am trying to upgrade my sim only contract to a handset contract on the new iPhone 13 pro. However it is automatically applying a small upgrade discount which is preventing me from using the friends and family discount code. Is there a way to disabl...

Unable to acces MY EE - Both website and App have issues

Hi, i upgraded my account today (and cancelled a second wireless internet account) I haven't received any contact since (email, text etc) to say it's been done.  But my main issue is that I am unable to properly access My EE.  The app asks me to add ...

Marc-TW by Contributor
  • 544 Views
  • 5 replies
  • 1 Helpful

Flexi Plan Boosts

I have a £15 flexi plan and have acquired quite a lot of additional monthly data through the three month ‘boosts’. I am thinking about reducing my flexi plan to the £10 a month option but if I do this do I lose all of the additional data acquired thr...

Dayi by Visitor
  • 344 Views
  • 1 replies
  • 0 Helpful