Hi,
I wondered if anyone has any tips for contacting someone who has actual power to do things in EE when contacting EE?
I'll explain why, I recently upgraded my account and in the process EE have managed to make two accounts instead of upgrading one. They are trying to charge me for both. I phoned up to cancel as soon as I knew what had happened and was assured it would be cancelled. A few days later I got a bill for the supposedly cancelled account. I phoned up again and was told it hadn't been cancelled. I was also told I would probably have to pay the £500+ cancellation fee to stop it despite never having asked for it!? It's ended now with them saying someone will call me back next week. But I have been in the call back situation before and no one called. The bill for the unasked and unwanted account will soon be overdue and I am worried this is going to call me issues.
So is there any way of getting to someone who can actually help as everyone I speak to doesn't want me to speak to anyone higher and just says someone will call, which so far hasn't ever happened?
All I ever wanted to do was a simple upgrade, but I've ended up with a stupidly stressful situation. I know no one can do anything about the issue here so no need for replies telling me that, the question is just if there is a way of easily contacting someone more senior to deal with the issue?
