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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2856 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15995 Views
  • 51 replies
  • 65 Helpful

iPhone 13 order number

I’ve just ordered my iPhone 13 but i haven’t got and order number  was wondering if anyone knew when this email would come through??

No confirmation email

 I ordered a the new iphone yesterday over the phone and I never received my confirmation email, my new phone was meant to come today but never did ? Umm what do I do路‍

S21 order

Hello, I ordered a S21 5G via online chat. I made a change to my original order to one that was showing in stock and was confirmned to be in stock by the agent. I was told it would be dispatched the next day but when I have checked my tracking it say...

lh2794 by Investigator
  • 352 Views
  • 2 replies
  • 0 Helpful

No information on online order.

I ordered my upgrade last Friday and soon after received a confirmation email and reference number and was told to await a text to my number regarding delivery. As I share an EE plan with my mum the order was made for my number under her account. Nei...

BB98 by Investigator
  • 483 Views
  • 4 replies
  • 1 Helpful

EE Perk

How do I validate my account, I do not have a company email but work for a company that is part of the partnership. thanks Chris 

Perk Portal - Can’t Get Past Validate Email Step

Hi, I am unable to verify my email address. I filled in the details required on the form and input my work email address. An email to verify my account was then sent to my work email which I could access and clicked the link. However this then revert...

Storm14 by Visitor
  • 701 Views
  • 11 replies
  • 0 Helpful

Wifi calling not working, iphone 12

Can't get wifi calling to work on iphone 12. I have switched the wifi calling button on, have reset wifi, turned it all off and on again.... I have no bars of signal at home so rely on the phone for work and other calls. Any tips would be great! Than...

Unlock a device

I moved to O2 on 3 September. I had 2 phones on my account. 1 transferred without any issues, but the other was locked. I requested EE to unlock the device. After 21 days I am still waiting for this phone to be unlocked. Today I was told that there i...

Letty_44 by Visitor
  • 365 Views
  • 1 replies
  • 0 Helpful

Photo id for phone delivery by dpd to shop

Hi i ordered a phone and re arranged for to be delivered to a shop instead of my address. Will I need photo id for the address I originally planned for it to be delivered to or will I need it for the billing address. The phone is in my mums name and ...

Cham86 by Explorer
  • 504 Views
  • 2 replies
  • 0 Helpful