I ordered my upgrade last Friday and soon after received a confirmation email and reference number and was told to await a text to my number regarding delivery. As I share an EE plan with my mum the order was made for my number under her account. Neither of us have received anything and when I have tried to track the order on the website with the reference code it says "Sorry we are unable to provide details on your order right now". We have also tried to call but the line is always busy. Also when I log into the website the phone shown on my number is not the upgrade and still gives me the option to upgrade (as if it hasn't registered the fact that I've already chosen a new phone?) Obviously this is a week on from when the order was placed and the payment taken. On my last upgrade I had my phone within a couple days. I would at least like some details on the status of the delivery. Can I cancel the order in store and do the upgrade in store instead?
That phone is in stock and expected to be dispatched in one day. I'd recommend calling our Mobile Care team to check the order. If you want to, they'll be able to cancel the order so that you can do it in store too.
