Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Suspended phone unpaid bill

Hey there, please let me know how can I pay it off my bill, as my phone suspended, I’m out of the country for a while, and when ever I finally get in touch with one of ur team member (from a phone abroad very high charges) the line just broke up. I w...

Nauszika by Explorer
  • 397 Views
  • 2 replies
  • 1 Helpful

EE Perks password reset not working

Hi,I’m having trouble logging into the re perks site and the password reset doesn’t send an email. MyEE works fine and I’ve even reset the password there. Ive found various posts (over a long period of time) reporting the same issue but no answer as ...

ElQuimbo by Visitor
  • 377 Views
  • 3 replies
  • 0 Helpful

Mobile Phone Contract Expired, bill should reduce

As my 24 month contract has expired, my monthly bill should reduce. After such period, the bill does not have device cost associated with it. Why is that not happening automatically?

ValonM by Visitor
  • 896 Views
  • 2 replies
  • 0 Helpful

iPhone 13 pro max 128gb gold

I ordered my upgrade a month ago now when the delivery was expected within 2 weeks Is there anyway of getting my new phone any quicker at this point I don’t even care what colour I get  

Resolved! Can you still have EE pay as you go without having a pack

My elderly mum rarely uses her old mobile phone but still needs one. She had a T Mobile sim but hasn't used her phone for over 12 months, so her number no longer works.I am with EE, is it possible for her to have EE Pay-as-you-go and not a pack? As s...

My blue light discount code is not working

I have entered my blue light discount code and it will not give me the 20% discount. I have spoken to someone who also tried and I was advised that I may need to get a new code. I have gotten a new code and I still have the same issue. 

02Jess by Visitor
  • 2431 Views
  • 1 replies
  • 0 Helpful

Undelivered order

I ordered a new phone on Thursday but still haven’t received the phone 

I’ve had no order confirmation

I’ve ordered broadband for my home last week but still haven’t received any confirmation email? How do I know it’s all gone through?

Leader98 by Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

Mobile hotspot not working

Hi, I use my hotspot for my laptop when in uni due to it being an open wifi network within the uni. Normally my hotspot would connect and everything would be fine. However in the last 2/3 weeks I’ve noticed when I try connect it says on my laptop “un...

HELP! Wrong delivery address

HELP! Im waiting for my new phone to be delivered. Ive recieved my DPD text but the address DPD have on the tracker is NOT the address I used when i placed the order??? Who do I contact?