I can not view the details of both numbers on my account

[hawkeye2411]

I can not view the details of both numbers on my account, the main number shows up ok but the second number on the account keeps showing as an error and that EE are working on the problem. This has now been going on for a number of months. I have spoken to operators about the issue and i am getting nowhere

[XRaySpeX]

Are you using the Switch A/c's drop-down of the Menu to get at them?

Are they both on contract or both on PAYG?

[hawkeye2411]

Hi

Yes using the drop down to switch between numbers.
Both are contract.


Get Outlook for iOS

[Katie_B]

Hello @hawkeye2411. 

Are they both on the same billing account?

Are you aware if our customer service team have tried removing your account and setting up again?

Katie 🙂

[hawkeye2411]

Hi

Yes they are on the same billing account

I have had numerous conversations with the customer services team but not sure what they would have tried

Thanks
Nick

Get Outlook for iOS

[Christopher_G]

Hi @hawkeye2411

I've sent you a private message to get some information fro you.

Could you have a look and get back to me please?

Thanks 🙂

Chris

[hawkeye2411]

Hi, I replied to the private message but received no call back, this issue is dragging on far too long now and i am having second thoughts of upgrading the number I can not view.

[Leanne_T]

Hi @hawkeye2411 

I am sorry, it looks like we have not received your message.

Could you please reply to my message I have sent on the community and I can get this organised?

Leanne.

[hawkeye2411]

Hi Am unable to reply to the private message as i get an error saying I have sent too many private messages, I have not sent any 

[Leanne_T]

Hi @hawkeye2411

Thanks for coming back to me.

Could you possibly try again or send me a new message instead of replying and see if this works for you?

Leanne.