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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15082 Views
  • 51 replies
  • 65 Helpful

Phone MOT

Just had my phone MOT. Took about 3 minutes.  At no time was the phone cleaned either before during or after the MOT.  I was not offered a new screen cover nor was I offered the £10 voucher mentioned in the EE write up regarding the MOT.  I was asked...

Sally511 by Visitor
  • 1007 Views
  • 1 replies
  • 0 Helpful

New customer

I am a new customer but I said I want to keep my old number.  I received a new sim but I do not have the same number.  How this is working? 

Lumi64 by Visitor
  • 515 Views
  • 1 replies
  • 1 Helpful

EE wifi mini connection to TV

Morning, I purchased an ee wifi mini and I can’t connect this to my tv. I’ve been able to connect to apple phones but not the TV. prior to purchasing this device I was able to try 2 devices (loaned from caravan site) i chose ee as it had better signa...

KB2021 by Visitor
  • 2017 Views
  • 2 replies
  • 0 Helpful

Upgrade Anytime Question

I have a question regarding Upgrade Anytime and hope someone can help. I upgraded to an IPhone 13 Pro Max on a Full Works iPhone plan with Upgrade Anytime last week. I’ll be able to to the Upgrade Anytime in around 10 days. My other half is not curre...

JLGSYCI by Established Contributor
  • 350 Views
  • 3 replies
  • 0 Helpful

EE Perks Login Issues

Hi, I am having issues creating my EE Perk login. When I login it states "Unfortunately we were unable to verify your Employee Id Card". When I select "Prefer to register by company email?" and give the required information it states "The email addre...

FFRobbo by Explorer
  • 647 Views
  • 3 replies
  • 3 Helpful

Cannot upgrade. Poor website and user journey

When I try to upgrade through the website or the app a message shows up saying no deals are available at the moment. I am within 45 days of my contract ending. I spent over 3 hours over numerous chats, numerous agents and even a manager trying to get...

Mskainth by Contributor
  • 1147 Views
  • 7 replies
  • 3 Helpful

Resolved! Mail delivery delay

I have made a SIM card order and has been confirmed delivery on 16 Dec 2021 by 2nd class mail.  However it still hasn’t been delivered to my place (26Dec).  Is there anything wrong and how I should do?

Transferring Apple watch to another phone

Good Evening I have an EE account with a couple of phone lines and a cellular Apple watch plan. I want to transfer the watch so my daughter can use it with her phone. I unpaired it from my phone and paired it with hers which all worked until I tried ...

Stu-Mac by Investigator
  • 690 Views
  • 5 replies
  • 1 Helpful

Deactivated perks account ??

I am also getting a deactivated account message whe. I try to login into my eye perks account. Can someone help please