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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2646 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15497 Views
  • 51 replies
  • 65 Helpful

Resolved! Pay monthly

Hi  When I got the phone they said I had to pay 130 upfront and another 50  They said I get the 130 back  When do I get this back ?? 

Upgraded my phone at X price but now told it's a different price.

Hi guys, My upgrade is due next month so I called today to find out what I could get. I was offered the iPhone 12 pro with 128gb in graphite. We agreed a price over the phone - the rep has talked me through my upgrade t&c's.  Since speaking with EE a...

LiamG by Explorer
  • 654 Views
  • 3 replies
  • 0 Helpful

Apple Music smart benefit not working

Hi, I’ve recently switched from the BT Sport benefit to Apple Music. However when I try to play a track in Apple Music it won’t play. I’ve got mobile data turned on and my phone number is correct.When I click on “joined through ee” it says checking t...

CS1979 by Explorer
  • 9115 Views
  • 19 replies
  • 4 Helpful

Hello

Hi, I placed an order for an upgrade on 10th I received an email to say my order was being processed, the money was taken from my bank account but have received nothing since.I have tried tracking the delivery using the order number in the confirmati...

anda3 by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

How to use IPv6 from Huawei CPE Pro 2 with my own router/firewall

Hi all, How to use IPv6 from Huawei CPE Pro 2 with my own router/firewall?  I want to use static IPv6 addresses if possible (turn off DHCP on the CPE Pro).  I have pfSense, but the question applies to any 3rd party router used behind the CPE Pro. I f...

cmsdloma by Contributor
  • 1759 Views
  • 2 replies
  • 0 Helpful

Snapchat notifications

Since switching to ee my snapchat lockscreen notifications have gone, still get them, but not on lockscreen as before. iPhone 12, any suggestions 

Order not recognised?

I tried upgrading online yesterday and got an email confirmation. However when I tried tracking my order, it seems the order number wasn't recognised. It says on the website that it will be dispatched in 24 hours hence the upgrade but no other email ...

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MaXSt0rM by Contributor
  • 288 Views
  • 1 replies
  • 0 Helpful

EE have over charged

EE have over charged me in my October bill by £100 and will not give me back my money until my bill is due on 19th November.  GIVE ME BACKMY MONEY EE ITS NOT YOURS TO HOLD ON TOO!!!! 

Debz14 by Explorer
  • 543 Views
  • 3 replies
  • 1 Helpful

Resolved! Top up

Hi. I am trying to help my friend who is abroad and has UK EE top up phone number. My friend wasn't able to top up her phone wit E- voucher so I did it from my phone. I received confirmation text message as it was successful but unfortunately the mon...