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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2765 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15857 Views
  • 51 replies
  • 65 Helpful

S20 FE dropping out of network

My 6 month old Samsung 20 FE keeps erroring and displaying message, Insert SIM, it resets when i Restart, but its getting worse, as this happened during a call yesterday and cuts off.My 4g connection is good and i live near a mobile mast.Help needed ...

Airpods black Friday offer

Hi It's advertised as adding airpods to your account for £14 p/m with no upfront cost as part of the black Friday deals.But when Im logged in and click the link I have to pay £10 upfront and £15 p/m? Why is this? 

Bright star trade in

Hi has anyone had problem with trade in, I traded phone phone in around about the 10th December, tracked it and it said it was delivered & signed for ( misplaced the receipt ) I also received a text from EE saying they had received it (don’t have tha...

ShazK73 by Investigator
  • 1792 Views
  • 6 replies
  • 0 Helpful

Question about my PS5 order

Hello Community, I have a quick question about my recent PS5 Add to Plan Order.On Thursday 5th of August, I proceeded to order a PS5 from EE as an "Add to Plan" order. I have received a confirmation email from EE saying that my order was accepted and...

Resolved! Data

I am currently in Turkey, yesterday I had a live chat with EE as my phone wouldn't ring the UK, that was eventually resolved after about three hours. Today I have woken up and wanted to gift data as I do every month and my phone is stating no data le...

EE Perks password reset not working

I am trying to log in to my EE perks however it keeps saying that my login details are invalid. I have tried registering a new account however it says that my details are already being used for an account so this is not the problem. I have tried ente...

Has my upgrade been accepted

I upgraded my phone yesterday and received a ‘your order is on the way’ email, money has been taken for the upfront cost but nothing since and I can’t track it, should I be able to track it by now?

Beccat95 by Explorer
  • 432 Views
  • 3 replies
  • 1 Helpful

Coming from bt mobile

Bt have said I have to move over to ee.theyve sent aim and said my number will stay the same. Any ideas how long it takes to take the number I've not been asked forbanpuc or anything .thanks

Voddy67 by Visitor
  • 308 Views
  • 1 replies
  • 1 Helpful

Upgraded wrong line

I wanted to upgrade my iPad to a laptop. On looking at my account it’s upgraded my phone instead therefore the plan is not fit for purpose as it doesn’t include minutes in the plan. What can I do?

Marievee by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Corporate discount

I can’t seem to add my perk corporate discount code? Looked it up and it said in gift voucher box but the box won’t let me type anything in it?