Has my upgrade been accepted
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26-11-2021 06:24 AM
I upgraded my phone yesterday and received a ‘your order is on the way’ email, money has been taken for the upfront cost but nothing since and I can’t track it, should I be able to track it by now?
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26-11-2021 06:28 AM
Hi @Beccat95
Has the email you've received no order number?
If not then you can speak to EE CS on 150 for the tracking number.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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26-11-2021 06:30 AM
Hey @Northerner
yes email has an order number but when I put that in to track online it says no information available!
Thanks!
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26-11-2021 08:50 AM
