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Has my upgrade been accepted

Beccat95
Explorer

‎26-11-2021 06:24 AM

I upgraded my phone yesterday and received a ‘your order is on the way’ email, money has been taken for the upfront cost but nothing since and I can’t track it, should I be able to track it by now?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-11-2021 06:28 AM

Hi @Beccat95 

 

Has the email you've received no order number? 

 

If not then you can speak to EE CS on 150 for the tracking number. 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Beccat95
Explorer
In response to Northerner

‎26-11-2021 06:30 AM

Hey @Northerner 

 

yes email has an order number but when I put that in to track online it says no information available!

 

Thanks!

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Beccat95

‎26-11-2021 08:50 AM

Hi @Beccat95,

 

Welcome to the EE Community. 🙂

 

Which phone did you order?

 

James

0 Helpful