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Bright star trade in

ShazK73
Investigator
Investigator

‎06-02-2021 10:51 AM

Hi has anyone had problem with trade in, I traded phone phone in around about the 10th December, tracked it and it said it was delivered & signed for ( misplaced the receipt 😡) I also received a text from EE saying they had received it (don’t have that either) now there charging me for the phone, anyone HELP, need my phone for work x

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎06-02-2021 12:37 PM

@ShazK73  you’re going to have to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
ShazK73
Investigator
Investigator
In response to Chris_B

‎06-02-2021 01:13 PM

Yeah done that have to wait 72 hours for someone to call me back x

0 Helpful
koregan
Visitor
In response to ShazK73

‎16-02-2021 09:44 AM

Hello, I have also had a problem with this.

 

I sent my phone to Brightstar last week Thursday special delivery, it was delivered and signed for on Friday. On Sunday i received a 'final reminder'  email saying that i should send my phone before the 17th. I have tried calling the number which is in the email (0208 732 3798) and sat in a queue for over 1 hour and 5 minutes yesterday. 

 

Whilst i was waiting i trawled the web and found an email address associated with the same number - eeconsumer.uk@brightstar.com - i emailed explaining the situation yesterday and have had no response.

 

I am, again, sat in the brighstar phone system waiting for someone to pick up and have been sat in hold for 20 minutes now. I am working full time and cannot afford to sit here for hours on end waiting for someone to pick up.

 

Does anyone out there have any idea how i can get through to these people?

 

rgds

Kevin

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to koregan

‎16-02-2021 12:00 PM

Hi @koregan,

 

Welcome to the EE Community. 🙂

 

You've done the right thing in contacting Brightstar via email. They'll get back to you as soon as possible.

 

Thanks

 

James

0 Helpful
Ian14614
Investigator
Investigator
In response to James_B

‎26-11-2021 09:04 AM - edited ‎26-11-2021 09:05 AM

I have the same problem. I have proof of postage and tracking by Royal Mail to confirm it was delivered and now I have a waring from EE that they wish to charge me £440 for the phone. I have tried to call Brightstar but no reply despite long calls. 

 

I have emailed them, eeconsumer.uk@brightstar.com and hope to get a reply. 

 

I called EE (150) and asked them to put a note on my account to say I am challenging it. 

 

@James_B Please,,,, any more advice would be really appreciated. As a long time customer of EE I am really upset and worried about this. 

 

Thanks

 

ian

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ian14614

‎26-11-2021 11:05 AM

Hi @Ian14614,

 

I'm sorry to hear you weren't able to contact Brightstar when you called. They'll respond to your email as soon as possible.

 

James

0 Helpful