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Data

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Pokergirl1953
Visitor

‎26-11-2021 07:13 AM

I am currently in Turkey, yesterday I had a live chat with EE as my phone wouldn't ring the UK, that was eventually resolved after about three hours. Today I have woken up and wanted to gift data as I do every month and my phone is stating no data left. My phone is being ran for data off my turkish sim and I haven't used any of my EE data which renewed today for 30 days. What can I do? I can't ring EE as this will cost me a fortune.

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Leanne_T
EE Community Support Team

‎26-11-2021 09:58 AM

Morning @Pokergirl1953

 

Thanks for coming to the community. 

 

If your data refreshes when you're outside the UK this will prevent you from being able to gift data till you are back in the UK. 

 

For full details please see our How do I gift my data and set controls? Help page. 

 

Leanne. 

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Leanne_T
EE Community Support Team

‎26-11-2021 09:58 AM

Morning @Pokergirl1953

 

Thanks for coming to the community. 

 

If your data refreshes when you're outside the UK this will prevent you from being able to gift data till you are back in the UK. 

 

For full details please see our How do I gift my data and set controls? Help page. 

 

Leanne.