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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2988 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16237 Views
  • 51 replies
  • 65 Helpful

Updated plan not showing

Upgraded to 10GB plan on 24 July (received email confirmation) with new device, but have not been able to view new plan details in app or ee.co.uk (try again later). Now appear to have been billed for my old plan, dialling 150 simply leads to a long ...

rg1454 by Explorer
  • 596 Views
  • 3 replies
  • 0 Helpful

Re: My EE - let us know what needs to be fixed

Last 2 messages just received after requesting PAC - should be "currently" instead of "current" and should not have been sent twice, or at all as I don't have any other products other than the mobile number I'm switching

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Huawei

Hi,I have a Huawei and it’s doing strange things. Won’t end calls, sometimes I can’t send texts etc. I’ve had it for less than a year. How do I go about having it repaired under the warranty? Thanks.

KHooper by Visitor
  • 992 Views
  • 1 replies
  • 1 Helpful

how long does it take to port my number?

Hello! I just wonder for how long does it take to port my number to EE? I processed it yesterday and they said they would send a confirmation email;however, I did not receive any email regarding my porting of number. I wonder if someone would be able...

zareth by Investigator
  • 863 Views
  • 1 replies
  • 0 Helpful

Upgrade

I rang EE earlier to upgrade my phone. Costs were considerably more expensive than comparison websites. When I queried this I was told it’s because I would be a priority network user so would have a much stronger signal as 3rd parties do not have thi...

Green3 by Explorer
  • 770 Views
  • 5 replies
  • 0 Helpful

Upfront Cost Not Taken

Hi, I placed an order last night and got the confirmation email with my order number on. However the upfront cost and early upgrade fee have not been taken from my bank??? Obviously at the moment there’s no live chat option and phone calls are for vu...

delivery issues

ordered a new payg phone on 29 july , order confirmed but since the nothing its now 14 th Aug Where is my phone.

Bigtam by Investigator
  • 494 Views
  • 3 replies
  • 1 Helpful

Resolved! Obscene messages

Why have I received an obscene message from EE Community?  I am not aware I had even joined EE community.

Transferring number to my club

Hi I have a PAYG in my name that is used as the contact phone for my gliding club.Can I transfer the number to them so they take responsibility for payment? They could change to pay monthly. Thanks

AlanD57 by Visitor
  • 586 Views
  • 3 replies
  • 2 Helpful

Sending phone back

Hi, I have the new I phone se, I have to send it back (damage) Apparently I have to send it back, when the replacement comes (and give to the courier)(but I really want to transfer everything to the replacement before I have to. Any suggestions