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Sending phone back

Sarahjane47
Visitor

‎14-08-2020 11:00 PM

Hi, I have the new I phone se, I have to send it back (damage) Apparently I have to send it back, when the replacement comes (and give to the courier)(but I really want to transfer everything to the replacement before I have to. Any suggestions 

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎14-08-2020 11:39 PM

The courier won't wait for you to transfer the data.

 

If you don't back up regularly then I'm afraid that it's not the courier or EE responsibility.

 

You hand the old phone back when they deliver the new one.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
Leanne_T
EE Community Support Team
In response to BrendonH

‎15-08-2020 07:06 AM

Morning @Sarahjane47

 

Thanks for coming to the community.

 

Have you recently backed up your data to your iCloud?

 

Can you access the settings on your iPhone?

 

Leanne.