The EE Community

I sent my old set top box back 2 weeks ago

Pairing Galaxy Watch 6 LTE on non-Samsung mobile

I have a Galaxy Watch 6 LTE that I'd like to be able to use cellular with my Xiaomi Poco F7 Ultra.I put my SIM in an old Samsung phone in order to get an esim and this worked independently of the phone. I then put the SIM back into my current phone, ...

I want to activate my balance

SkyQ won’t connect to my EE4G router

I have an EE4G router and can’t get it to connect to my SkyQ box. When I search for networks then only the 2.4ghz network is visible. I try to connect to that network and it appears initially to work but then it shows connected for about 5-10 seconds...

Nightmare full fibre order / install

I placed my full fibre order in September 2024.In June Openreach finally completed the outside work to my property (They did do nothing until then, tried EE for updates, which was impossible).After the outside work it went quiet again, I spoke to EE ...

Roaming stopped working

In Italy, Tuscany, phones stopped working. Iliad or TIm makes no difference. I have an Italian network voicemail that makes no sense. Currently only able to get online via Saily. What is going on?

Changed my mind for a return

2 days ago I clicked return on a confirmation email of my order I received for the meta quest 3s Xbox edition bundle. I haven’t sent it back or to a drop off point - I still have it at home.I have changed my mind and want to keep it. What do I do now...

DTMF / touch tones do not work when roaming in the US

Hey everyone,I have a very strange, but entirely repeatable, problem when roaming with my EE plan in the US. I use a Google Pixel 7 Pro, but I remember experiencing this with a Pixel 6 Pro too back when I had that device.Whenever I am Stateside, any ...

Original number on SIM after porting my old original number

Hi there just come over from BT so I ported my old number, when it was completed porting I still have the original number on the SIM card. I have tried everything like turn off phone and turning back on, taking SIM out waiting for a few minutes then ...