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07-09-2021 12:30 AM
hi my account is suspended due to not paying bill. I have had my texts and calls incoming stopped. I am currently trying to pay my bill but to pay it my bank need to text me a code which they can’t do because you have cut it off. Is there a way this can be undone please so i can actually pay it?
07-09-2021 01:39 AM
Try paying by using Fast Payment with a UK bank card.
07-09-2021 08:32 AM
thank you but this hasn’t worked.
07-09-2021 08:53 AM
In the same way with your bank wanting to text you a code?
07-09-2021 08:55 AM
correct.
07-09-2021 08:57 AM
Call EE urgently to discuss a repayment plan. See What should I do if I can't pay my bill?
07-09-2021 08:59 AM
can’t do that either as they have cut my phone off ! i don’t have anyone here who’s phone i can borrow. i have messaged on all social media.
07-09-2021 09:05 AM
07-09-2021 11:47 AM
@mazpepz , do you have something like Skype? You will be able to call customer service that way and speak to them, or if you are near an EE store, you can go there and they should be able to help.