account suspended meaning unable to access bank

mazpepz
Investigator
Investigator

‎07-09-2021 12:30 AM

hi my account is suspended due to not paying bill. I have had my texts and calls incoming stopped. I am currently trying to pay my bill but to pay it my bank need to text me a code which they can’t do because you have cut it off. Is there a way this can be undone please so i can actually pay it? 

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8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎07-09-2021 01:39 AM

Try paying by using Fast Payment with a UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mazpepz
Investigator
Investigator
In response to XRaySpeX

‎07-09-2021 08:32 AM

thank you but this hasn’t worked. 

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XRaySpeX
EE Community Star
EE Community Star
In response to mazpepz

‎07-09-2021 08:53 AM

In the same way with your bank wanting to text you a code?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mazpepz
Investigator
Investigator
In response to XRaySpeX

‎07-09-2021 08:55 AM

correct. 

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XRaySpeX
EE Community Star
EE Community Star
In response to mazpepz

‎07-09-2021 08:57 AM

Call EE urgently to discuss a repayment plan. See What should I do if I can't pay my bill?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mazpepz
Investigator
Investigator
In response to XRaySpeX

‎07-09-2021 08:59 AM

can’t do that either as they have cut my phone off ! i don’t have anyone here who’s phone i can borrow. i have messaged on all social media.

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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to mazpepz

‎07-09-2021 09:05 AM

Didn't the payment come out via Direct Debit? it does sound crazy, but do you have a landline, or can you get a PAYG sim and use that to ring out?
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Schockwave
EE Community Star
EE Community Star
In response to mazpepz

‎07-09-2021 11:47 AM

 

@mazpepz , do you have something like Skype? You will be able to call customer service that way and speak to them, or if you are near an EE store, you can go there and they should be able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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