Received less data than purchased

[Traveler2562]

Just purchased a 5G add-on but only shows up as 750MB in my account - any advice?

[Leanne_T]

Hi @Traveler2562

Thanks for coming to the community. 

If you log into your My EE app and select add-ons, does this show the 750MB data add-on or the 5GB?

Thanks.

Leanne 🙂

[Traveler2562]

It shows that I have 750MB of data, but that 5G was purchased:

[Leanne_T]

Thanks @Traveler2562

If you give us a call on 150 our Mobile Care team will get this looked into for you. 

Let me know how you get on 🙂

Leanne.

[Zahra3]

The same happened to me. What was the response. 

[Leanne_T]

Morning @Zahra3

Welcome to the community. 

Please give us a call on 150 our Mobile Care team will get the add-on looked into for you. 

Let us know how you get on 🙂

Leanne.

[Traveler2562]

Called 150 and got it all sorted - thank you so much!

[Zahra3]

I sorted it out. Thanks 

[Leanne_T]

Thanks for letting us know @Zahra3

Leanne.